Refund policy
The short version: 30 days from delivery to return any unworn item · no restocking fees · you pay return postage if you changed your mind — we pay if the item is damaged, wrong, or never arrived · refunds to your original payment method in 5–10 business days.
30-day returns
You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unworn, in its original box with tags, tried on indoors only (no scuffed soles), with your order number as proof of purchase.
How to start a return
- Contact us at support@sabatinizshoes.com with your order number and the item(s) you'd like to return.
- We'll confirm your return and send instructions, including the return address.
- Ship the item back within 14 days of your return being approved, using a tracked service.
Items sent back without requesting a return first cannot be accepted.
Who pays return shipping
| Situation | Return postage | What you get |
|---|---|---|
| Changed your mind, wrong size, no longer needed | Paid by you | Full refund of the item price |
| Item arrived damaged or defective | Paid by us | Free replacement or full refund, including shipping you paid |
| Wrong item shipped | Paid by us | Correct item shipped free, or full refund |
| Order never arrived | Nothing to return | Free replacement or full refund — your choice |
There are no restocking fees — ever.
Exotic leathers & natural variation
Python, ostrich, alligator and other exotic skins are natural materials — scale size, quill pattern and colour depth vary between pairs and from the product photo. Such variation is a characteristic of the product, not a defect, and is not grounds for a free return. Genuine defects (loose welt, split seams, sole separation) are always covered.
Damaged, wrong, or missing items
Inspect your order when it arrives. If an item is damaged, defective, wrong, or your order never shows up, contact us within the 30-day window with your order number and a photo. We'll send a free replacement or issue a full refund, including any shipping you paid, and cover return postage if we need the item back.
Exchanges
Wrong size? You get one free size exchange per order within the U.S. Email us your order number and the size you need; we ship the new pair as soon as the carrier scans your return. Any further exchanges follow the change-of-mind return process.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the credit.
Contact us
| Trade name | J. Sabatini Shoes |
|---|---|
| Address | 15765 OH-170 #15, Calcutta, OH 43920, United States |
| support@sabatinizshoes.com | |
| Hours | Mon–Sat 10 AM – 6 PM · Sun 12 – 4 PM ET |